Frequently Asked Questions
Everything you need to know about shopping with ome.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location within the continental United States.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please visit our Returns Center to initiate a request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, ome ships to customers within North America. We are working on expanding our logistics to support international delivery in the near future.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption to protect your data and ensure that your shopping experience is safe and private.